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Frequently Asked QuestionsWhat is the procedure for reserving a villa?You select the villa of your choice, we check availability, and can then hold your villa for 48 hours. Once you have decided, we will send you a confirmation via email confirming your reservation and requesting a 50% deposit. After we receive the 50% deposit — your reservation is made. The balance and a refundable security deposit payable 60 days prior to your arrival. The security deposit is returned within 30-45 days after departure if there are no damages or long distance phone calls charged to the villa.What are the services of the full-time staff?All of the villas include a cook, maid, and houseman to take care of all of the cleaning, cooking, shopping, and bartending unless otherwise specified. They will prepare two meals daily plus snacks. (except Sundays unless prior arrangements are made) You will select the menu and reimburse the staff for the cost of groceries. Cash or travelers checks please. Receipts will be provided. PLEASE BE SURE TO SEND YOUR MENU ARRIVAL INFORMATION TO ENSURE THAT YOUR PREFERENCES ARE RELAYED TO THE STAFF.What type of documents do we need to travel to Puerto Vallarta?Upon entering and leaving Mexico, you will need proof of citizenship, such as a passport, certified or notarized birth certificate, or a notarized affidavit stating proof of citizenship, accompanied by a photo ID. If last name is different on any of the above documents, you will need to show proof denoting name change, such as a marriage certificate or court papers. Children under 18 traveling without both parents, will also need a notarized affidavit for permission to travel. You will be given a Tourist Card by the airlines, which will need to be completed prior to arrival in Mexico and must be turned in upon leaving Mexico.Arrival Information and Transportation to the Villa?We will send you a pre-arrival information packet for the property you are going to rent and general information on Puerto Vallarta. We can also arrange for private transportation for you and your guests with our local representative. He will meet you in the main terminal just outside the luggage pick-up area. The cost is approximately $25 per person round trip paid direct to the driver.What is the average temperature?Temperature average around 80 degrees year round, but humidity and chances of rain increase from June through October. Light, comfortable, casual clothing is recommended.What is the currency?Mexico currency is called the peso. Most businesses will accept payment in United States dollars, so there is no need to exchange money before leaving the states. Carry traveler’s checks instead of cash, although you may need a supply of $1 bills for tipping. ATM's are available and credit cards are widely accepted and you will get the best exchange rate by using them. Mexico does not accept U.S. coins.What time is check in and check out?Check out time is 11:00 a.m. - check in time is 3:00 p.m. An extension may be requested one week prior to arrival if needed and we will do our best to accommodate you. You may also store your luggage at the villa before or after check in and check out.What can we expect at the villa when we arrive?We will send you an arrival package after your final payment is made (60 days prior to your departure) to arrange your menu requests, as well as transportation to and from the airport. Your staff will greet you with your choice of a full meal or light appetizers and drinks upon your arrival. Grocery shopping is usually arranged before you arrive, so food and drinks will be stocked. We can also assist you with any other special arrangements such as birthday surprises, anniversaries, etc. The villas are always stocked with bath towels, linens, dish towels, etc.What about tipping in Mexico?Gratuities are always optional. However, you may want to keep in mind that most workers depend on tips for a large portion of their income. Depending upon the number of hours worked, a good range would be $1-3 per day, per staff member, from each guest. (Taxi drivers regularly include tipping charges in their fee you do not have to tip the taxi drivers.)What is included in the rate?The rates are per night for the entire villa. Some larger villas can be rented on a 3 bedroom minumum at lower rates, except over holidays. The rate also includes a full staff, unless otherwise specified. Most rates include the 17% Mexican IVA Sales Tax except where specified. Cost of food and beverage is not included in the rate. You can reimburse the staff on a daily basis for food and beverage costs and any other trips they make to the store (receipts will be provided). Gratuities for the staff are also not included. Rates are subject to change without notice.What form of payment do you accept?In order of preference: Check payable to Casa Bay Villas or Bank Wire Transfer (we will provide you with instructions for your bank officer).What is the minimum stay?Most villas require a 5-7 night minimum. Christmas rentals require a 7 night minimum or 14 night stay with arrival for Christmas on December 21 and departure on December 27, 2006. New Year’s reservations will arrive on December 27 with departure January 3, 2006. The rates are per night for the entire villa. Some larger villas can be rented on a 3 bedroom minumum at lower rates, except over holidays.Can you drink the water?All of our properties have either purified water systems or purified bottled water available. The staff uses purified water for ice, cooking, and food preparation. Purified water is also recommended for brushing your teeth. To help prevent the dreaded “Montezuma’s Revenge” be selective where you eat and drink. You can purchase acidophilus tablets to aid in the restoration of normal, healthy, intestinal bacteria. You should be able to find this in your local drug or health food store for approximately $5 for 100 tablets.Do you offer discounts on last minute bookings?Discounts on last minute reservations, depending on the time of year and availability can result in a savings of 10-15% on your reservation. |
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