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FAQ By Guest

Can we have a courtesy hold?
Yes, we offer courtesy holds of 48 hours with no financial obligations.

Are villas more expensive than a hotel?
Most villas are often much less expensive than a hotel room or timeshare and offer a superb value for your vacation. Villas include full private staff services along with all the amenities included in renting a vacation villa.

Are there weekly rates?
Yes there are weekly rates. All our rates are pro-rated on a nightly basis.

Is it possible to add additional guests later?
Certainly, if there are sufficient bedrooms in your villa. A per guest or per bedroom charge will be an additional costs.  Usually $50.00 per person/per day.

Is there a minimum night stay?
Depending on the season and the villa owners. There is usually a minimum between 3-5 nights. During peak holiday periods, minimums are usually in the vicinity of 7/nights.

What is the cost to rent a villa?
There are villas for every budget. We offer villas starting from around $250/night to $15,000/night and everything in between.

Do you offer discounted weekly rates?
Discounts are at the discretion of the property owner and we will advertise when they are being offered.  Discounts may also be considered for stays longer than 14 nights and will be evaluated on a case by case basis.

Is the price of the villa or condo per person?
All prices are for the entire villa or condo rental. Rental rates are listed as per night. Unoccupied bedrooms are closed and never rented out to other guests.

What are some extra expenses (e.g. travel from airport to villa)?
The villa rental does not include food and beverage costs, transportation, activities, tax when applicable or staff gratuities.

Are the photos the exact villa we would be staying in along with the views etc.?
Yes. All of our villas have their own pictures that represent that exact property.

If our villa does not have a cook – Can we hire a cook?
Yes, most of our villas have the option of adding cook services where none are included.

Is there a daily meal charge?
Full staff service including a cook is included in the nightly rate.  All our luxury villa rentals include a cook who will prepare two meals per day – Breakfast/Lunch or Breakfast/Dinner.  Your cook will do all food/beverage shopping and submit receipts for reimbursement.  We estimate the cost of food/beverages to be $20.00 to $30.00 per person per day depending on your menu selection. Each villa will have menus for you to make your food selection. The villa cook will be happy to assist you with your menu selection.

What if someone has a food allergies or require special dietary needs?
This is a very common request and the cook will prepare alternative meals and accommodate any special dietary need upon request. Please let me know when you submit your guest arrival form so we can communicate your special needs to the staff.

Is the maid included?
Yes, maid service in included in our two bedroom villas.  All three bedroom villas and larger have Full Staff Services which includes a houseman, cook and maid service in the nightly rate.

How much privacy will we have around the property?
Most of our luxury villa rentals are located in exclusive residential areas.  Often with land and tropical palm tress providing a buffer. Some smaller villas may be attached but remain private for you and your guests only.

Are the villas equipped with air-conditioning?
That depends on the location and the time of year you are renting the villa. Some villas may have central air conditioning. All villas have air conditioning in bedrooms. Please refer to the appropriate villa page for exact information.

Are there any restrictions regarding children?
That depends on the villa owner and its location.  Some owners may place age restrictions or ask for Liability Waivers. Please refer to the appropriate villa page for exact information.

How far is the beach?   Walking distance?
That depends on the villa. The beach may be private and right outside your door, a short drive away, or a short walk.

Is there any night life?   How far away?
Puerto Vallarta has an upbeat nightlife.  Many of our luxury villa rentals are located in exclusive neighborhoods with the intent on providing maximum privacy.  Many are just five minutes by taxi into downtown Puerto Vallarta. You may also rent a villa close to town and restaurants.

Who would be our contact for anything we may need while we are there?
Casa Bay Villas has our own Concierge Service in Puerto Vallarta that is available 24/7 during your stay at the villa.   All villas have a houseman and a property manager that will also be able assist you with any special requests during your stay.

Do you have any villa suggestions/recommendations?
Please visit our main page to see some of our featured villas. Our trained staff is available to make recommendations based on your specific needs.

Are cribs available in villas?
Many of our luxury villas have cribs available for children during their stay.

Is there vacation insurance if we have to cancel?
We strongly recommend purchasing a travel insurance/trip cancellation to protect your vacation investment.  There are many travel insurance website that are excellent.  Each property is individually and privately owned so please review specific cancellation policies in your property rental agreement.  In general full refunds (less a 30% facilitating fee) will be made only if we are able to re-rent the property for the originally booked rate, exact dates and number of bedrooms.  Holiday reservations are non-refundable.

How do I arrange for transportation?
Casa Bay Villas will be delighted to arrange and confirm Private Transportation to and from the airport for your and your guests.  Our driver is available to you during your stay at the villa.

Will it be possible to renew our wedding vows? Can you help with arrangements?
Yes of course.  Our sister company Beautiful Vallarta Weddings specializes in wedding ceremonies and wedding vow renewals in all of our luxury villa rentals.

Do you have any villa suggestions (e.g. where we can play golf)?
Please visit the appropriate villa pages for all information concerning the different activities offered in the area. We will be happy to suggest a number of villas suitable for the kind of vacation you’re looking for in Puerto Vallarta Mexico.

Is there Satellite TV?
Yes, all villas have Satellite or Cable TV. Channels vary depending on the location. Please refer to the appropriate villa page.

Is there Internet access?
Yes, all of our luxury villas and condos have high speed wireless internet service available to you during your stay. Please visit the appropriate villa page for all information.

Can you provide references from previous clients?
Yes, simply ask for references and we will be happy to assist you.

Can you send me a brochure?
The best way to view our entire collection of villa and condos is on our website – www.casabayvillas.com


Your Source for Vacation Rentals and Luxury Villas in Puerto Vallarta and Punta Mita Mexico.
Casa Bay Villas • Tel - 203.386.8022 • info@casabayvillas.com
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