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REFUNDS

Policies are based on being able to re-rent the property for the same dates and nightly rate or up to the discretion of the owner.

If a guest elects to terminate their Reservation/Rental Agreement Casa Bay Villas will contact the owner to request a Full Refund be made to the guest up to ninety (90) days prior to arrival at the villa or condo less a Cancellation/Service Fee of 25% of the total rental amount.

Any cancellation received 90 days or less to your arrival date or any cancellation schedule over the Christmas/New Year Holiday period will not be eligible for any refund unless we are able to re-rent the villa or condo for the same dates and amount, in which case Casa Bay Villas will request from the owner a Full Refund be made to the guest less a 25% Cancellation/Service Fee of the total rental agreement.

Holiday Reservations – At the request of all villa owners any cancellation schedule over the Christmas/New Year Holiday or major Holiday periods will not be eligible for any refund unless we are able to re-rent the villa or condo for the same dates and amount, in which case Casa Bay Villas will request from the owner a Full Refund be made to the guest less a 25% Cancellation/Service Fee of the total rental agreement.

We recommend our clients purchase Trip Cancellation/Travel Insurance for any vacation.

Casa Bay Villas recognizes that the unforeseen may happen in life and as a result the unpredictable circumstances may force you to alter your vacation travel plans.  We recommend Travel Insurance on all private villa/condo rental accommodations.   

Travel Insurance can help you replace a lost passport, coverage for lost or stolen baggage, trip delay coverage and solve other travel situations. Travel Insurance experts can help you get medical care in an emergency, locate a pharmacy to replace lost prescriptions, arrange for covered emergency medical transportation and much more.

 

 


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Casa Bay Villas • Tel - 203.386.8022 • info@casabayvillas.com
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